The car was towed in around noon and I was out of there by 3:30! The waiting room/office was the cleanest I've seen in just about any repair shop. The reading materials were varied and there were enough for multiple customers. They were also quite nice about accepting a check from me because my SSI check wasn't going to be deposited until late that night. And, if you're hungry, there's a very good diner next door that closes at 2pm.