Petaluma Auto Repair

5

I don't remember how many years I have been having my cars and trucks serviced by the Fast, Fair and Friendly folks at Northbay Automotive, but I have been happy with the service the entire time.

5

North Bay Automotive is our trusted family mechanic. Honest, prompt and reasonably priced, they consistently deliver outstanding service. Thank you Don and Mike and the crew.

5

Replaced front rotors/ discs. Fair price, kept me well informed on prices and repair timeline.

5

Don was friendly, knowledgeable, efficient and got the job done faster than I expected for less $ that I expected. All around great experience. I’d much rather go to an independent shop than a dealer.

5

Great service

5

Don was friendly, knowledgeable, efficient and finished the job (a broken inside door latch) faster than I expected for less $ that I expected. All around great experience. I’d much rather go to an independent shop than a dealer.

5

The work was great, it didn’t take much time, and the fee, was a very reasonable rate.

5

Excellent service and friendly staff. I have great faith in the work that I have done at Northbay Auto.

5

Service was excellent!

5

I ended up having my car here for nearly two months, but I don’t think it could have possibly been in better hands. First time was for a head gasket replacement, for which they re-machined the factory headers to a perfect fit, and they also replaced the timing belt, water pump, and thermostat while they had the engine apart- things the car needed badly. The second time the throttle body needed to be replaced, and I was not charged for labor due to unusual circumstances where they weren’t sure if they had caused the issue during the gasket repairs. The third time the turbocharger went bad, and rather than brushing it under the rug or deflecting, they owned up to it and didn’t charge me a penny to replace it. Serious credit to Don, who was incredibly helpful. I was consistently impressed by his honesty, thoroughness, and transparency. As arduous as the last couple months have been for my car, these interactions were more than enough to cement my trust in this shop and these people.

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