Friendly, courteous, and professional. Everything was clearly explained including the estimate, before any work was done.
Auto dealership service department 'free courtesy inspection' recommended a rear brake replacement and brake fluid flush. I made an appointment with NorthBay Automotive to have the repair work done. Don called me later that morning and advised that based on brake lining measurement I didn't need to have the work done yet. He will monitor it when I bring the car in for oil changes and let me know when the repair work is needed. If you are a novice when it comes to car maintenance NorthBay Automotive is an auto repair shop with integrity.
Excellent service as usual. We have brought our cars here for years now, mostly because we find the work excellent, and have found their estimates and diagnostics to be absolutely trustworthy and accurate.
Forget any of the rip off dealerships in Petaluma. ... John and his team are the best!
Thank you for your quick & friendly service!
As always, efficient, fast, honest and friendly.
Helpful, and took the time to explain potential problems, without being pushy. Thank you!
As always, service is prompt, courteous, and well done. I like bringing my car to Northbay Automotive.
Professional, straight forward, accurate (quote) and informative, just what I always hoped to find in a mechanic...for someone who knows little about cars.
Excellent and affordable!